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Terms & Conditions

Pets

All dogs MUST wear identification tags while in our care. Pets with special needs and disabled pets will be evaluated for services at the time of the in-home consultation. We reserve the right to refuse pet sitting care to any pet owner for any reason.  

In-home Consultation

Before any services may begin, an in-home client consultation must be scheduled. It is important that we meet you and your pet(s) so that you may explain their routine and walk us through your home. We will provide you with a full description of services and rates in writing so that you may make an informed decision for your pet’s care. References are available upon request. Our Service Agreement will be completed prior to scheduling any services.     

Reservations

Reservations should be made as soon as you've finalized your travel plans by calling or emailing us. We will confirm all reservations within 24 hours of contacting us.    

Before You Leave

You may wish to leave specific instructions relating to the current visit. While we have the instructions in our files from the original consultation, things may have changed slightly from the previous visit. Please advise us if there is alarm code or key changes before you leave. Make sure we have up-to-date emergency contact info in the case we are unable to get into your home, or if there are questions or issues that arise while you are away. Please leave food, medications, special treats, or cat litter disposal bags where we can easily find them.
   
Payment

Payment for ALL services is due on or before the first date of service unless other arrangements have been discussed. Westside Whiskers will only accept cash or checks. Payment must be left for us to pick up at your home.  

Cancellations

Cancellations may be made no less than 24 hours before departure without charge. We request at least 24 hours notice also if your travel plans are extended other than for emergencies or travel issues beyond your control. (i.e., flight delays, traffic, etc.) Same day cancellations for mid-day visits must be made by 8:00 am on that day to avoid full charge. 

Keys

All clients are required to provide a working set of house keys at contract signing. Key pick-up and drop-off charges may apply if client does not wish to allow Westside Whiskers to maintain keys. For your security, names and addresses will never be placed on your key tags. We use a coded key number system in the event a key is dropped or stolen.

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